Refund policy

Return & Refund Policy of outfithaven

Thank you for shopping at outfithaven. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

  1. Your item must be unused and in the same condition that you received it.
  2. Your item must be in the original packaging.
  3. You will need to provide the receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Return Policy

At outfithaven, we are committed to providing you with the best possible experience. If for any reason you are not completely satisfied with your purchase, we offer you the option to return the product under certain conditions.

Return Procedure

To initiate a return, please follow the steps below:

  1. Contact Support: Before returning any item, you must contact our support team at the following email address: [email protected]. We will provide you with all the necessary information to proceed with the return of your package.

  2. Return Shipping: The return must be made exclusively via the private delivery company FedEx and must be sent with signature required. This ensures that your package reaches us safely and allows for tracking of the return journey.

  3. Return Fees: Please note that the return shipping fees are the responsibility of the customer. We recommend keeping proof of shipment for any future communication.

  4. Product Condition: Items must be returned in their original condition and packaging, along with all accessories and documents provided.

We will review the returned product upon receipt and will inform you about the next steps regarding your return or exchange request. For more details on our return policy, please consult our FAQ or contact us directly at the email address mentioned above.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected].